Ensuring a Fair and Exciting Auction Experience

LVL Auction Rules and Policies

LVL Auctions works hard to seek out great new collectible items every day to add to our auctions. We want to make the auction process a fun experience for the bidders. Many of our bidders are regulars who bid on several of our auctions per month and per week. It is because we strive to find great items and because we pride ourselves on giving our customers high value for their money that we have many repeat customers.

We want our customers to have an enjoyable experience bidding on our auction. We at LVL Auctions also want to enjoy finding great items to put into our auctions. However, it is because of the few customers that chose to try to get items for nothing that we have to make and enforce rules and policy.

Bidding on Auction is a Commitment to Purchase

Participation in an Auction is a Legal Contract. Bidder Promises to pay for the items won in an Auction. The Auction House agrees to Sell all Items to the Highest Bidder no matter how low the sale price. We as an Auction House legally had to sell Thousand Dollar Items to People and a Ridiculous Hammer Price of $5 or less just because they were the highest bidder. We as the Auction house can not refuse to sell the item just because the hammer price was too low. Likewise, the bidder can not simply refuse to pay for items won just because they changed their mind.

As in ALL public auctions, it is a rule that once you bid on any item, you are 100% committing to purchase and paying for those items. Upon registering for an auction, you must agree to the rules of the auction in order to participate.

One of the main rules of every auction house is that you MUST pay for the items you bid on and win in an auction. When you bid on items and do not pay, you are basically interfering in the normal sale of our auction and blocking the sale of the other bidders who would have paid for the items that you bid on.

Setting up each Auction involves time and money. We have to Pay employees to Photo and List Each and every item in each Auction. This takes time and each employee must be paid for that time and work put into the Auction Set Up. Employees must be Paid even if the Bidder Refuses to Pay for the items won in the auction. Also, Proxibid charges each Auction House Commission Fees on each Sale of every auction. These fees must also be paid to Proxibid even if the bidder refuses to pay for the items won in an auction. Refusal to Pay for Items that are bid on Costs the Auction house Time and Money and is totally unacceptable.

Refusal to pay for the items that you bid on after an auction usually results in the bidder being banned from that auction house and May Also cause the Non-Paying bidder's account to be 'Black Flagged' with Proxibid. This 'Black Flag' generally amounts to a Permanently Ban from participating in Any and All future Proxibid Auctions. We WILL ban all auction customers who bid and refuse to pay.

Bidder's may "Cancel their Auction Sale" if they follow the rules of the auction in which they agreed to when they signed up for the auction. This involves; #1 Paying the full Buyers premium as this amount involves the fees that we as an auction house must pay to Proxibid. #2 Bidder must also pay 10% of the hammer price of every item that you bid on. This is a "Restocking Fee" that helps us to Pay our employees to Re-Sell the items that you bid on and won in the auction.

If you choose the Option to "cancel your auction sale contract" you are basically paying a settlement fee to cancel the Auction Contract. If choosing this option you will receive None of the items you bid on and/or won in the auction. Your account with us will be listed at "Settled" and your account with Proxibid will remain unaffected.

Paid in 3 Days

All auctioned items must be paid for within 3-5 days after the close of the auction!

5-Day Rule

We are not a warehouse or a storage facility that can store items for weeks on end.

Please pay for and pick up your items, or pay for shipping within 5 days of the close of the auction. All sold items must be removed, picked up, or shipped out of our location within the 5 days following the close of an auction.

We are not responsible for any lost, damaged, or missing items that were not paid for within the 5 days following the auction. However, the bidder is still responsible to pay for all items that the bidder bids on in each auction.

Credit Card on File

We do not have your credit card on file unless you called and gave it to us personally. Attention new bidders - we do not have your credit card on file unless you personally called us for it. After an auction closes, please send your payments through PayPal to our Account at Fraze1214@yahoo.com. Or call us to put your credit card on our file.

No Renegotiation

It is not acceptable to refuse to pay for an auction in order to renegotiate your invoice. It is not acceptable to refuse to pay for auctions until you get a combined shipping invoice. We will no longer combine shipping for separate auctions.

All auctions are individual transactions and are to be treated as such. We ship as a courtesy to our customers for their convenience. Since each auction is an individual transaction, they must be paid for and shipped individually.

No Combine Shipping on Different Auctions

After each auction, we package up all items and make them 100% ready for shipping before we send invoices. By the time you receive your invoice, your package is ready to be shipped. We do not charge a handling fee for this. We only charge our costs to ship.

However, If you ask us to "combine ship," that would force us to re-open the packages you wish to combine and re-package them. If we have to do extra work at your request, you will be required to pay an extra $50.00 handling fee.

All items sold in any one auction are considered one auction. All items purchased in any one auction date will all be combined into one shipping.

However, we will no longer combine shipping for separate auction dates. Each day that we hold an auction is a separate auction date and as such will be treated as a separate auction and will not be eligible for combined shipping. We ship as a courtesy to our customers for their convenience. Since each auction date is a separate individual auction, they must be paid for and shipped individually.

Payment Before Removal

No items may be removed or shipped until paid for in full (including any shipping costs). Any items not paid for within 7 days from the close of the auction shall be forfeited by the buyer and will no longer be considered their property. However, the bidder shall still be responsible for the hammer price of the items that were bid on plus the buyer’s premium.

Again: We are not responsible for any lost, damaged, or missing items that were not paid for within the 5 days following the auction.

Buyer 7-Day Item Deadline

Once the 7-day pickup deadline for payment has come and gone auction, items are subject to be re-sold, donated, or thrown away. Bidders that have not paid for their auction will then be blocked from all future auctions for interfering with the auction sale.

Bidders can be unblocked only when they have paid the hammer price and the buyer’s premiums that they agreed to pay in order to register for the auction. However, even if a bidder pays the hammer price and buyer's premium on a "forfeit Item," nothing will be shipped to that bidder, and they will not be able to pick up the forfeit items. Forfeited items are no longer the buyer’s property.

Also, in the event that you have paid for items but have not picked them up or paid to have the items shipped within the 7 days following an auction, these items will also be considered forfeit. Then these "forfeit Items" are also subject to be re-sold, donated, or thrown away. Forfeited items are no longer the buyer’s property.

Blocked or black flagged bidders may have their block or flag removed only after they pay the buyer's premium for all the items that they bid on and won an additional 10% re-stocking fee. Minimum fee on small invoices ($100.00 or less) to release a block or a black flag will be the entire cost of the bidder’s invoice or $20.00 (whichever is less).

Buyer Pays All Shipping Costs

We will gladly package and ship items for online bidders. We ship through the USPS Mail. We try to get the lowest shipping quote and charge only the shipping at our cost (which also includes insurance, boxes, and packing material).

Shipping quotes are obtained from usps.com by entering the package weight, our zip code (89119), and your zip code. The US Post Office website then kicks back a shipping price. That is the price we charge you. When questioning our shipping quote, please go to usps.com yourself and enter in the info yourself. If you still do not like the cost of shipping your items, arrange shipping or pick-up yourself.

All Items will be shipped at the lowest cost except in the case of high-end comic books and collectibles. Average shipping for a 14 x 14 x 14 box at 10lbs will cost around $39.00 or less to anywhere in the continental US. Bidders are encouraged to buy in bulk as shipping one item will cost about the same to ship 20 items.

Buyers, please do not waste your time with $1 purchases. When you bid the absolute minimum bid on one item and win that ONE item at $1, remember, we still have to ship your item to you at a cost that will most likely far exceed the purchase price.

Please do not buy one large item for $1 and expect us to cover part of your shipping costs because shipping came out higher than the cost of the item. Shipping cost has nothing to do with how low your invoice is on the items. Shipping costs are fixed, and we cannot do anything to change that.

Bidder Refuses to Pay Shipping

If a bidder does not want to pay for shipping, that is fine with us. However, the bidder is still responsible to pay the full hammer price and all of the buyer's premiums that they agreed to pay for when they registered for the auction. Bidders may pay their invoice minus the shipping costs.

However, in case no shipping is paid, NOTHING will be shipped. This is a good tactic for the professional auction bidder because it keeps your accounts in good standing and will allow you to continue to bid in future auctions. We will block bidders from all future auctions for unpaid invoices even if the invoice is only $1. This is because we do not appreciate bidders that interfere with the sale of our auctions.

Shipping High-End Collectibles

In the case of high-end collectibles versus non-collectible items: There is a fine line between protecting high-end expensive collectibles in shipping and shipping items for the least amount of money. Every time we ship items, we have to make decisions on shipping cost versus protection.

When items are sold at higher prices, we tend to ship with a lot of extra protection with added insurance, etc. This is to protect expensive items from damage in shipping. However, this extra protection does come with higher shipping costs. When items are sold at a very low price, we do not consider them collectibles, and we will ship at the lowest costs possible.

Example: We do not consider a sale of 20 comic books at 25 cent each a "collectible" purchase. As such we will pack and ship at the lowest costs possible to save you money. However, if you, as the buyer, do consider lower-priced collectibles, it is up to you to contact us to make arrangements to update your invoice and pay the extra cost involved in shipping your items.

Please do not complain after you received the items because one of the comic books that you paid for only 25 cents has a minor dent in it because it was not packed well. If your shipping on several comic books was only $3 - it was not packed as a valuable collectible.

Shipping High-End Collectibles

High-End Collectibles will be shipped with a lot of padding and protection, in more boxes, with added insurance, etc. This is to protect expensive items from damage in shipping. However, this extra protection does come with higher shipping costs to ensure items are safe from damage.

If bidder demands to "save money" in shipping high-end collectibles, they must send us a request in writing. The request must state the following: Bidder's Name, Address, and Auction Bidder Paddle Number.

“I, as the buyer of the items purchased from Las Vegas Liquidation Auction in reference to the above bidder paddle number, am demanding that all items be shipped at the absolute lowest costs to save me money. I refuse to pay for the extra protection and packing materials.

I refuse to pay for the insurance to protect me from loss or damages in shipping my items. As such - I will accept FULL responsibility to any loss or damage of my auction items that may occur as a result or my decision. I will not hold LVL Auctions liable for any losses or damages. My choice to save money over protecting my items was my decision and was made only by me and in direct opposition to the professional advice of the company.”

Damaged Items Claims

Instructions to File a Claim for Damaged items in Shipping:

In the event that any items are damaged in shipping we must start an insurance claim. In order to start an insurance claim you as the buyer and the one who accepted the damaged items must submit to us in writing the following info:

All claims must be done within 3 days of after receiving an item or package. Any claim filed 5 days or more after receiving a package will be denied. We do not appreciate customers who keep an item for weeks then accidentally break it themselves and try to file an insurance claim.

Check your items as soon as you get them. You should know right away if any items were damaged in shipping. There really is no excuse for claiming damages 5 days or more after receiving a package.

Buyer should know right away if items are damaged in shipping and so should inform our Shipping Department at the Email address provided as soon as possible. If a claim is not filed within 3 days of receipt of your auction items, we will assume that you have received all your auction items in satisfactory condition.

When filing a claim, please send us an email. All claims and claim inquiries must be in writing. We will not handle claims over the phone. We need a paper record of the claim and everything that is said in writing. We can help you gather information for a claim if you have a question over the phone. However, we will not handle any claims requests over the phone. Please submit all claims and request for claims in writing by email.

Insurance Claims Requests should include: Bidders Name, Address, Auction Paddle Number, Lot numbers of the Items That Were Damaged, and the Specific Description of the Damages.

We will also need photos of the damage and photos of the package prior to opening. If you are claiming the package was damaged in shipping, there should be clear evidence of the damaged package even before you open it. Take photos before you open the package if you are claiming damage package.

Once we obtain ALL this information, we will begin the damage claim. Claims can take anywhere from 2-4 weeks to investigate. You may be required to send the items back, or we may allow you to keep the items. We make this decision based on a case by case basis. The more info you give us and the more cooperative you are, the faster and smoother a claim will be processed.

We try to pack our items as securely as possible. We are always looking for ways to ship items with proper protection at lowest cost.

However, when items are damaged to the point of filing an insurance claim, we need the proper evidence to file the claim. If we filed claims on everyone who had a minor ding or dent on an item, we would be opening up our company for people to take advantage of our credit policies by filing frivolous claims.

All claims will be paid out as future auction credits – no refunds are given. Email claims to LVLAuctions@gmail.com

All Items Are to Be Sold As Is, Where Is

We will describe the items as best we can. However, it is the responsibility of the buyer to inspect any items that they intend to bid on. We will be available for questions in person or over the phone. We encourage all bidders to take the time to inspect items in person so that you will know exactly what you are bidding on.

We, in no way, make any special guarantees or warranties on any items. We will take responsibility for any items that are clearly described wrong.

However, we make absolutely no promises on any item that is not listed in the description. Please do not assume that extra items should be included in a listing even if it is not described or is not present in the photos. If the original box is NOT anywhere in any of the pictures of any one item, then do NOT assume the original box is included. You will receive only what is describe and included in the photos – NOTHING MORE.

We do appreciate your business. We have had several issues like this in which some customers have completely taken advantage of our kindness and our desire to make customers happy. Because of this, we have developed rules and policy in an effort to control those damaging issues that have come up in the past.

Please be aware that we are not eBay. You cannot complain about every item that is not up to your highest expectations. All our auctions start at $1 or less with no reservations! Most times our customers are getting their items at a steal, paying far below retail prices for items.

Sometimes we are forced to sell items for far below value. This is the greatest benefit of participating in an auction. We have had $5,000.00 items sell for literally $2 because there were no competing bids. On the alternative side - sometimes in the fun and excitement of the auction a person bids more than an item may be worth. That is the give-and-take in an auction.

We do not want customers in our auctions who will only take the items that they won at far below retail and return all items that they feel they paid too much for. That is just not fair, and we will not allow it. That is like putting money in the slot machine and then asking the casino for your money back because you did not hit the jackpot.

All items are to be sold AS IS, WHERE IS. ALL SALES ARE FINAL!

If you feel that you are not getting the quality of items you would like at the prices that you are paying then do not bid in our auctions. Buy your collectibles in local stores or on other web stores.

Again, we do appreciate your business. However, we cannot change the rules to give unfair bidding advantages to customers who only want to keep the wins and want to return the items they feel were not jackpots.